Postgres Plus® Jump Start Subscription

A Jump Start Subscription from EnterpriseDB is the fastest and most effective way for you to complete an evaluation or proof-of-concept of developing an application on Postgres. A Jump Start Subscription provides services exclusive of the EnterpriseDB Production Subscriptions (Basic and Premium) and is designed for DBAs and application developers looking to accelerate their Postgres investigations and prototyping application development efforts with advice from Postgres experts.

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Postgres Plus Jump Start Subscription


Scope of Services:


If you purchase a Jump Start Subscription, you agree to accept the applicable Business Agreements at http://www.enterprisedb.com/ba/accept.do which are summarized below.

  • 2 hours of one on one onboarding help with a support engineer that may include:
    • product installation in your environment
    • basic instruction in the PL/pgSQL language
    • an introduction to the pgAdmin console
  • Software updates in one-click installers (no downloading, configuring, building, testing of source code)
  • Software Technical Alerts
  • Documentation in PDF format
  • Technical support from Postgres experts
  • Technical Support delivered with enterprise Service Level Agreements
  • Multiple support modes: phone, email, and remote connect
  • Web-based Case Management
  • KnowledgeBase access

Pricing

Call +1-732-331-1315 or email sales-us@enterprisedb.com for pricing information.


All Subscription Plans.

Jump Start Technical Support Incident Types:


Jump Start support includes an unlimited number of incidents with a maximum of 3 open support tickets in any 48 hour period. The types of incidents supported and not supported are noted below.

Support:

  • Applies only to software downloaded from www.enterprisedb.com
  • Installation
  • Basic configuration
  • Migration
  • Usage

Advice:

  • Application architecture
  • Application design
  • Application best practices
  • Code samples when appropriate
  • Basic Tuning
  • Common work arounds
  • Common diagnostic procedures
  • Walk-throughs on some issues to speed development
  • First time deployment

Jump Start Non-supported Incident Types:

  • Any software not downloaded from www.enterprisedb.com
  • Distribution source code changes
  • Complex tuning / configuration
  • Complex application debugging
  • Database tier architecture / design
  • Production deployment and operations
  • Partitioning, Replication or High Availability