PostgreSQL and Postgres Plus® Technical Support Services
Our staff are committed to offering world class support providing dependable and timely resolution to all of our customers' technical inquires. Every customer inquiry is reviewed and investigated directly by highly-experienced support engineers, with access to PostgreSQL community experts. You can be assured of timely and accurate resolutions to your reported issues. In addition, every Subscription installation of Postgres Plus products receives our Software Update Service, Technical Alerts, and access to our Online Support Portal and KnowledgeBase.
Product Technical Support is available to customers with an EnterpriseDB Basic or Premium Software Subscription.
Have a question for Technical Support?
+1-732-331-1320 or 1-800-235-5891
+44-2033 7198 20
+ 55 0800 602 0097
Support That Fits
EnterpriseDB provides multiple subscription support options to fit the needs of each customer. You can choose from limited incidents support to unlimited business hours support to 24/7 follow-the-sun support for mission critical production systems. You are assured of continuous high quality support for your production database applications by our use of our layered approach to support.
A Layered Approach
Our support systems provide you with multiple layers of tools for problem resolution. You have access to an Online KnowledgeBase, a Web-based case management system for tracking issues, 24/7 Phone and email channels (Premium Support only), and expert Postgres personnel who are backed up by escalation procedures to Postgres development leaders and engineers. You can rest assured that the knowledge needed to solve your problem is not only available but accessible as well.
Experienced EnterpriseDB Support engineers in many cases have already worked on problems just like yours and will put focused attention on your issues, working them until your solution is found. Even companies with competent Postgres personnel take advantage of our support for the speed with which solutions can be found reducing your organization's exposure to costly downtime or performance issues.
Or Do It Yourself
Finally, if you feel the need to increase your inhouse Postgres knowledge, you can take advantage of EnterpriseDB's Training Services. Postgres experts will deliver top quality introductory, intermediate and advanced courses for DBAs and Developers either on-site or in a web-based format.