Support

PostgreSQL and Postgres Plus® Technical Support Services

Our staff is committed to offering world class support providing dependable and timely resolution to all of our customers' technical inquires. Every customer inquiry is reviewed and investigated directly by highly-experienced support engineers, with access to PostgreSQL community experts. You can be assured of timely and accurate resolutions to your reported issues. In addition, every Subscription installation of Postgres Plus products receives our Software Update Service, Technical Alerts, and access to our online Customer Portal and Knowledge Base.

Product Technical Support is available to customers with an EnterpriseDB Database Subscription.

Have a question for Technical Support?  

Call:

US
+1-732-331-1320 or 1-800-235-5891

UK
+44-2033 7198 20

BRAZIL
+ 55 0800 602 0097

INDIA
+91-20-32676535
 

Email:  support@enterprisedb.com

Support That Fits

EnterpriseDB provides multiple subscription support options to fit the needs of each customer. You can choose from limited incidents support to unlimited business hours support to 24x7 around-the-clock support for mission critical production systems. You are assured of continuous high quality support for your production database applications through our layered approach to support.

A Layered Approach

Our support systems provide you with multiple layers of tools for problem resolution. You have access to our online Knowledge Base, a web-based case management system for tracking issues, 24x7 phone and email channels (Premium Support only), and expert Postgres personnel who are backed up by escalation procedures to Postgres development leaders and engineers. You can rest assured that the knowledge needed to solve your problem is not only available but accessible as well.

Problems Solved

Experienced EnterpriseDB support engineers have, in many cases, already worked on problems just like yours and will put focused attention on your issues until your solution is found. Even companies with competent Postgres personnel take advantage of our support for the speed with which solutions can be found, reducing your organization's exposure to costly downtime or performance issues.

Or Do It Yourself

Finally, if you feel the need to increase your in-house Postgres knowledge, you can take advantage of EnterpriseDB's Training Services. Postgres experts deliver top quality introductory, intermediate and advanced courses for DBAs and developers either on-site or in a web-based format.

Claranet Succeeds with Enterprise-class Support

"EnterpriseDB's support team has consistently exceeded my expectations, going beyond the call to help us resolve any issues."

Chris Fewtrell
Systems Development Manager
Claranet