Postgres Plus® Technical Support Services

Our staff are committed to offering world class support providing dependable and timely resolution to all of our customers' technical inquires. Every customer inquiry is reviewed and investigated directly by highly-experienced support engineers, with access to Postgres community experts. You can be assured of timely and accurate resolutions to your reported issues. In addition, every Subscription installation of Postgres Plus products receives our Software Update Service, Technical Alerts, and access to our Online Support Portal and KnowledgeBase.

Postgres Plus Subscription Plans and Prices

Details         Plans: Free Jump Start Developer Basic Premium
Licensing
Advanced Server Limited Use License (1) LImited Use License (1) Limited Use License (1) Full Use License Full Use License
Standard Server Open Source Open Source Open Source Open Source Open Source
PostgreSQL Open Source Open Source Open Source Open Source Open Source
Software Maintenance
Software Updates Service
Technical Alerts (2)
Support Service Levels
Web Portal and Knowledgebase (2)
Web Case Management (2)
Available Support Modes (2) Phone
Email
Remote 		Phone
Email
Remote 		Phone
Email
Remote 		Phone
Email
Remote
Coverage Hours (2) Business Hours Business Hours Business Hours 24 x 7
Number of Contacts (2) 1 1 1 4
Initial Response Time (2) 2 Days 2 Days 1 Day 1 Hour
Number of Incidents (2) Unlimited (3) Unlimited (3) Unlimited Unlimited
Incident Type (2) Jump Start Subscription Developer Subscription Production Subscription Production Subscription
Sev 1 Bug Escalation & Hot Fix (2)
Details         Plans: Free Jump Start Developer Basic Premium
Value Added Products and Services
PDF Documentation HTML
Quick Start Services:
2 hours of live 1 on 1
support for installation,
PSQL instruction, or
pgAdmin introduction.
Warranties and Indemnification - Advanced Server Only
Product Warranties
Indemnification
One Year Pricing
Per person
Per person
Per socket with
2 socket max. (5)
Per socket (5)
Advanced Server $0 Call +1-732-331-1315 or Email sales-us@enterprisedb.com for pricing information.
Standard Server $0 Call or Email $4,995 $995 $2,995
PostgreSQL $0 Call or Email $6,250 $1,250 $3,750
Call or Email
Call or Email
Discount Plans
Multi-year Subscriptions Multi-year discounts available. Call +1-732-331-1315 or eMail: sales-us@enterprisedb.com
Virtual & Volume Pricing Graduated discounts. Call +1-732-331-1315 or eMail sales-us@enterprisedb.com
Enterprise Wide Call +1-732-331-1315 or eMail: sales-us@enterprisedb.com
Charity / Educational Call +1-732-331-1315 or eMail: sales-us@enterprisedb.com
Notes:
(1) LIMITED USE is confined to a single CPU, utilizing 1 GB RAM, storing no more than 6GB of data in a NON-PRODUCTION environment.
(2) Visit http://www.postgresql.org/support/ for general community based support.
(3) Maximum of 3 open tickets in any 48 hour period.
(4) n/a
(5) One socket = One CPU receptacle on one server motherboard.
For more information about Professional Services, email sales-us@enterprisedb.com, sales-intl@enterprisedb.com or call +1-732-331-1315.