Contegix is an award-winning managed hosting provider with a hard-won reputation for reliable hosting and passionate, proactive support that gives clients absolute peace of mind. The company’s ﬂagship service – Beyond Managed Hosting™ – provides comprehensive management solutions on a simple, monthly fee plan. The solution encompasses dedicated support for all hardware and operating systems, deploying and conﬁguring software, and complete licensing management.
In addition to managing their own data central to their hosting business, Contegix's business model also required a best-of-breed database to recommend to hosted infrastructure and applications customers demanding a lower cost database offering.
The Challenge: Support Customers Using Open Source Products
In the mid-2000s, a major airline using Contegix for its hosting wanted to use PostgreSQL as the database for its application. In order for Contegix to offer the deep managed services its customers had become accustom to and relied on, Contegix was not satisfied with just using the open-source bits and providing its customers best effort support backed by what the community could offer. Its customers host applications where millions of dollars may be lost if they are down for periods as short as minutes. Contegix needed a vendor to support them, but not just any vendor, it needed a partner that had a vested interest in Contegix's livelihood.
The Solution: Partner with EDB
Contegix looked at the vendors offering support for PostgreSQL and after careful review, elected to partner with EnterpriseDB® (EDB™) to deliver the quality services and support its customers could depend on. EDB's expertise with PostgreSQL, supported EDB Postgres product offerings, and leadership in the community separated EDB from the competition. EDB provided backline support for Contegix's staff to address code issues, security updates, performance, scalability, and much more.
As a result of the partnership, Contegix was able to solve a major airline's challenge of using PostgreSQL. And it was able to deploy a supported EDB Postgres application for all of the company’s customers. Contegix offers hosting for customers with their choice of database, open source or not. With EDB Postgres, Contegix offers customers wishing to use PostgreSQL an option that gives them value-added features and world-class support backed by EDB. The combination of features that EDB Postgres offers, with the support Contegix and EDB provide, differentiated the offering from the competition.