The public employment services of Poland — the Center for the Development of Human Resources, or CRZL — services 500 job centers with 23,000 employees across the country and assists over 2.3 million job-seekers and employers.
CRZL is a public organization created and overseen by the Minister of Labour and Social Policy. The role of CRZL is to lead and implement projects, which are co-funded by the European Social Fund. Tasks related to the implementation and the development of IT systems for public employment services are directly supervised by the Department of Informatics of Ministry of Labour and Social Policy.
CRZL has continually leveraged open source solutions on a wide scale to support its infrastructure. Open source software is implemented in two key systems. The first system, SyriuszSTD, is used by local job centers; the second, WUP-Viator, is deployed in job centers at the regional level. The three layers of technology are: SUSE Linux Enterprise Server (SLES) for the operating system, PostgreSQL for the database with support from EnterpriseDB® (EDB™), and JBoss at the application server. The latter two of these systems were written by Sygnity S.A.
Evaluation and Implementation
IT systems play a fundamental role in the operations of public employment services. This prompted the Center to place a high priority on requirements for accessibility and security. For this very reason, the final decision to chose an appropriate IT environment was preceded by thorough analysis, proof of concept, testing and a pilot study. During the actual implementation, which was delivered within schedule, the choice of open source solutions was proven to be a good one.
Once the pilot stage was complete, and after an intense period of implementation, CRZL took significant steps to optimize the systems and improve security. The purpose of this phase was to ensure unification of the IT environments in the SyriuszSTD and WUP-Viator installations.
The scope of the next phase included backwards compatibility tests and installation of operating system, database, and application server.
Prior to the implementation, it was decided that the technologies selected for the new environment would have to be supported by commercial vendors. Because commercial open source vendors were providing technical support for all the components, all concerns and questions were resolved within agreed-upon service level agreements (SLAs). Additionally commercial open source vendors were selected based on their reputation for security and stability. The ability to support other geographically dispersed projects was also an important factor.
Systems integrator Comp S.A. implemented the new uniform environment in nearly 300 job centers nationwide. The project was one component of a broader IT strategic plan required to improve the operations at the local and regional job centers. These improvements have been enabled through the development of uniform IT systems within the national employment services. The scope of work includes specific dedicated systems (like SyriuszSTD and WUP-Viator). Currently, projects are underway to introduce a centralized infrastructure for the employment services and to provide WAN access.
In 2013, the plan provided the initial steps to introduce tools of modern communication (portal of public employment services, central system of job offers and e-learning), central system for analysis and reporting and communication improvements between various systems by using EDB technology.