The Pricing Tab

Use the Pricing tab to review cost estimates for the instances that reside on Cloud Database Service; you can select your availability zone and update the rates displayed. It also provides quick access to the support options that are available to you.

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The Pricing tab.

The following support options are available:

  • Email support
  • Customer Portal resources
  • PostgresRocks platform

Basic Support vs. Enterprise Support

Your support options will vary based on your subscription level; we recommend Basic support for development and testing while Enterprise support is more appropriate for business critical and production workloads.

Free Trial Basic Support Enterprise Support
Available 8am to 6pm (EST) Available 8am to 6pm (EST) Available 24 x 7
Postgres Rocks Access to Postgres Rocks, Email, and Support Portal Access to Postgres Rocks, Email, Support Portal, and Phone Support
Response as Available Initial response on the same business day. Initial response in 30 minutes.
Support for using current features Operation Support Only. Guidance on performance tuning, security, and access.
1 user is entitled to support services. 1 user is entitled to support services. Unlimited user access to support.
Cases are not visible in Customer Portal. Cases are visible in Customer Portal. Cases are visible in Customer Portal.

Contact your account representative or EnterpriseDB for more information about your support options.