Technical Account Management

Your dedicated trusted advisor.

An EnterpriseDB Technical Account Manager (TAM) is a designated Postgres advisor who works closely with your organization and provides guidance on how to make the most of Postgres for your initiatives. A TAM from EDB is an advocate who proactively assists you to prepare for future technology changes and helps to ensure you are getting the most from your EDB Postgres platform, tools and solutions, and are maximizing your support benefits.

Grpahic of TAM
 

The TAM will work with your team to proactively identify and recommend Postgres-based solutions.

Some advisory services the TAM can provide are:

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    Conseils sur l'infrastructure et l'architecture DBMS

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    Stratégies de reprise après sinistre et de haute disponibilité

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    Recommandations sur l'évolutivité

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    Planification des mise à niveau logicielles

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    Recommandations pour l'optimisation des performances

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    Planification de la migration DBMS

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    Simplification de l’administration

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    Formation sur les bonnes pratiques

A Trusted Advisor for You

A TAM from EDB:

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    Contributes as a strategic member of your team and participates in your key meetings

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    Can be on site quarterly for strategic planning or technical review

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    Conducts monthly service reviews with your extended team

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    Simplifies communication channels, helps you stay on top of open items, and oversees and reports on the resolution of any open technical issues

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    Carries additional feedback on your behalf to the product development teams

Aperçu du produit

 
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Planification

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    Analyse de l'infrastructure

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    Conseils sur l'architecture

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    Conception de l'évolutivité

Icône d'une roue dentée

DBMS

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    Software upgrades

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    Planification de la migration d'applications

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Reprise sur sinistre

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    Analyse de la reprise après sinistre stratégique

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    Conseils sur la haute disponibilité

Icône d'une jauge

Performance

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    Conseils sur la configuration

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    Recommandations

Icône d'une coche

Care and Feeding

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    Gestion des problèmes techniques

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    Équipe de formation