프리미엄 24x7 지원

All Cloud Database users are automatically entitled to Premium (24x7) Technical Support. Costs for Support are included in Amazon EC2 instance fees.

지원 문제에 대해서는

  1. Submit a support ticket by email: support@enterprisedb.com
  2. 지원 티켓을 Customer Portal에 기록하십시오 ( www.enterprisedb.com에 등록한 사용자여야 함).
  3.  +82-2-6007-2500로 전화를 주셔도 좋습니다.

 

Services: Premium Cloud & DB
적용 대상 구성요소 Cloud Database Console
Cluster/Node Managers
PostgreSQL
Postgres Plus Advanced Server
Agreement 평가 계약
EnterpriseDB 클라우드 서비스 계약
포럼
웹 포털 사례 관리
Knowledgebase
이용 가능한 지원 모드 전화, 이메일 및 원격
지원 시간 24 x 7
지정 담당자 4명
Initial Response Time 1 Hour
문제 건수 무제한
중요도 1 버그 에스컬레이션 및 핫픽스 지원

 

Postgres Plus Cloud Database Free Trial

To access the Free Trial, you must receive your credentials from EnterpriseDB. To receive credentials, sign up for the Free Trial

Please read our Free Trial agreement here: Postgres Plus Cloud Database Evaluation Agreement
 

Postgres Plus Cloud Database Consoles on Amazon

 To use Postgres Plus Cloud Database, you must first get entitlement at Amazon.
If you have entitlement and this is your first time accessing a console,
be sure to register when the console Login page appears, and log in after
registration is complete.

To manage your running clusters, use the table to the right to access the
Postgres Plus Cloud Database console in your chosen region.

Manage Your Amazon Account

For usage information, to cancel use of products, or to manage
payment methods, visit the Amazon Application Billing page.

For billing inquiries, email application-payments@amazon.com.