Postgres Plus® Cloud Database - Support

Premium 24x7 Support

All Cloud Database users are automatically entitled to Premium (24x7) Technical Support. Costs for Support are included in Amazon EC2 instance fees.

For support issues, please either

Submit a support ticket by email: support@enterprisedb.com
Log a support ticket in the Customer Portal (you must be a registered user at www.enterprisedb.com)
Call +1-732-331-1320 or 1-800-235-5891 (US Only)

Services:	Premium Cloud & DB
Covered components	Cloud Database Console Cluster/Node Managers PostgreSQL Postgres Plus Advanced Server
Agreement	Evaluation Agreement EnterpriseDB Cloud Services Agreement
Forums
Web Portal Case Management
Knowledgebase
Available Support Modes	Phone, Email & Remote
Support Hours	24 x 7
Named Contacts	4
Initial Response Time	1 Hour
Number of Incidents	Unlimited
Sev 1 Bug Escalation & Hot Fix	Yes

Postgres Plus Cloud Database Free Trial

To access the Free Trial, you must receive your credentials from EnterpriseDB. To receive credentials, sign up for the Free Trial

Please read our Free Trial agreement here: Postgres Plus Cloud Database Evaluation Agreement

Postgres Plus Cloud Database Consoles on Amazon

To use Postgres Plus Cloud Database, you must first get entitlement at Amazon.
If you have entitlement and this is your first time accessing a console,
be sure to register when the console Login page appears, and log in after
registration is complete.

To manage your running clusters, use the table to the right to access the
Postgres Plus Cloud Database console in your chosen region.