Premium 24x7 Support
All Cloud Database users are automatically entitled to Premium (24x7) Technical Support. Costs for Support are included in Amazon EC2 instance fees.
For support issues, please either
- Submit a support ticket by email: support@enterprisedb.com
- Log a support ticket in the Customer Portal (you must be a registered user at www.enterprisedb.com)
- Call +1-732-331-1320 or 1-800-235-5891 (US Only)
Services: | Premium Cloud & DB |
Covered components | Cloud Database Console Cluster/Node Managers PostgreSQL Postgres Plus Advanced Server |
Agreement | Evaluation Agreement EnterpriseDB Cloud Services Agreement |
Forums | ![]() |
Web Portal Case Management | ![]() |
Knowledgebase | ![]() |
Available Support Modes | Phone, Email & Remote |
Support Hours | 24 x 7 |
Named Contacts | 4 |
Initial Response Time | 1 Hour |
Number of Incidents | Unlimited |
Sev 1 Bug Escalation & Hot Fix | Yes |
Postgres Plus Cloud Database Free Trial
To access the Free Trial, you must receive your credentials from EnterpriseDB. To receive credentials, sign up for the Free Trial
Please read our Free Trial agreement here: Postgres Plus Cloud Database Evaluation Agreement
Postgres Plus Cloud Database Consoles on Amazon
To use Postgres Plus Cloud Database, you must first get entitlement at Amazon. To manage your running clusters, use the table to the right to access the Manage Your Amazon AccountFor usage information, to cancel use of products, or to manage For billing inquiries, email application-payments@amazon.com.
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