Postgres Plus® Cloud Database - Support

Premium 24x7 Support

All Cloud Database users are automatically entitled to Premium (24x7) Technical Support. Costs for Support are included in Amazon EC2 instance fees.

For support issues, please either

  1. Submit a support ticket by email: support@enterprisedb.com
  2. Log a support ticket in the Customer Portal (you must be a registered user at www.enterprisedb.com)
  3. Call +1-732-331-1320 or 1-800-235-5891 (US Only)

 

Services: Premium Cloud & DB
Covered components Cloud Database Console
Cluster/Node Managers
PostgreSQL
Postgres Plus Advanced Server
Agreement Evaluation Agreement
EnterpriseDB Cloud Services Agreement
Forums
Web Portal Case Management
Knowledgebase
Available Support Modes Phone, Email & Remote
Support Hours 24 x 7
Named Contacts 4
Initial Response Time 1 Hour
Number of Incidents Unlimited
Sev 1 Bug Escalation & Hot Fix Yes

 

Postgres Plus Cloud Database Free Trial

To access the Free Trial, you must receive your credentials from EnterpriseDB. To receive credentials, sign up for the Free Trial

Please read our Free Trial agreement here: Postgres Plus Cloud Database Evaluation Agreement
 

Postgres Plus Cloud Database Consoles on Amazon

 To use Postgres Plus Cloud Database, you must first get entitlement at Amazon.
If you have entitlement and this is your first time accessing a console,
be sure to register when the console Login page appears, and log in after
registration is complete.

To manage your running clusters, use the table to the right to access the
Postgres Plus Cloud Database console in your chosen region.

Manage Your Amazon Account

For usage information, to cancel use of products, or to manage
payment methods, visit the Amazon Application Billing page.

For billing inquiries, email application-payments@amazon.com.