EnterpriseDB products are licensed as part of annual subscriptions. EDB offers subscriptions for:

 

Now Available: The EDB Postgres Cloud Database Service Beta. Try it free today.

 

EDB Postgres Platform Subscriptions

 

Features EDB Postgres™
Developer
EDB Postgres™
Standard
EDB Postgres™
Enterprise
Unit of Measure (UOM) uniCore (F) uniCore (F) uniCore (F)
Database PostgreSQL or
EDB Postgres Advanced Server
PostgreSQL EDB Postgres Advanced Server
Database License   PostgreSQL License Commercial License (A)
Indemnification    
Enterprise Security Features    
Enterprise Performance Features    
Enterprise Developer Features    
Enterprise DBA Features    
Database Compatibility for Oracle®    

 

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EDB Postgres Tools (B)

EDB Postgres Management Suite

   

Features EDB Postgres™
Developer
EDB Postgres™
Standard
EDB Postgres™
Enterprise
EDB Postgres Enterprise Manager
EDB Postgres Backup and Recovery
EDB Postgres Failover Manager

 

Note:

  • EDB Postgres Enterprise Manager version 7.2 and forward no longer require keys.
  • EDB Postgres Failover Manager version 3.0 and forward no longer require keys.

 

EDB Postgres Integration Suite

 

Features EDB Postgres™
Developer
EDB Postgres™
Standard
EDB Postgres™
Enterprise
EDB Postgres Replication Server
EDB Postgres Data Adapters (C) HDFS (Hadoop)
MongoDB
MySQL
HDFS (Hadoop)
MongoDB
MySQL
HDFS (Hadoop)
MongoDB
MySQL

 

Note:

  • EDB Multi-Master Replication version 6.2 and forward no longer require keys. 

 

EDB Postgres Migration Suite

Features EDB Postgres™
Developer
EDB Postgres™
Standard
EDB Postgres™
Enterprise
EDB Postgres Database Migration Assessment (D)
EDB Postgres Migration Toolkit

 

Contact us to learn more about EDB's License Mobility and Full Capacity or Sub-Capacity Virtualization Prices.

 

Notes for EDB Postgres Platform

  • Note A: The EDB™ Limited Use License is free upon download and allows 60 day evaluation use of EDB Postgres Advanced Server and EDB Postgres Tools in non-production environments only. The EDB Subscription, Support and Services Agreement is available by purchase only and allows non-production use of EDB Postgres Advanced Server with EDB Postgres Tools in an EDB Postgres Developer subscription and production use in an EDB Postgres Enterprise subscription.
  • Note B: All EDB Postgres Tools are licensed under the EDB Subscription, Support and Services Agreement. EDB Postgres Tools are not sold separately and are only available as part of a purchased database subscription.
  • Note C: The open source versions of EDB Postgres Data Adapters must be downloaded from https://github.com/EnterpriseDB/ where they are known as Foreign Data Wrappers (FDWs).
  • Note D:The EDB Postgres Database Migration Assessment Tool is included as part of an optional paid service engagement.
  • Note E: An EDB Postgres Developer subscription allows a maximum of 3 open tickets in any 48 hour period.
  • Note F: uniCore means either of the following: a) a processor core in a single or multi-core processor chip or b) a virtual core processor (also known as a vCore, virtual CPU or vCPU) used to assign computing resources to a virtual machine or container. uniCores may be freely de-commissioned from one deployment environment and re-deployed to another (e.g. de-commission your physical deployment and re-deploy to a virtual environment).

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EDB Postgres Ark DBaaS Subscriptions

EDB Postgres Ark
EDB Postgres Ark Software Maintenance Services Same items as EDB Postgres Enterprise above (1).
EDB Postgres Ark Technical Support Services
Supported IaaS Platforms Amazon EC2
Microsoft Azure
Hosted Database Versions EDB Postgres Advanced Server v10, 9.6, 9.5 and 9.4 
PostgreSQL v10, 9.6, 9.5 and 9.4
Subscription Term 1 or 3 Years
Unit of Measure Server (2)
Price per UOM per year Contact Us
Additional fee for managing existing EDB Postgres Enterprise subscriptions $0

 

Notes for EDB Postgres Ark

  • Note 1: Database Maintenance and Support Services are covered under a separately purchased subscription for EDB Postgres Enterprise or EDB Postgres Standard.
  • Note 2: e.g. One EDB Postgres Ark Server = 1 EDB Postgres Ark installation = 1 UOM, two servers = 2 EDB Postgres Ark installations = 2 UOM etc.

 

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EDB Production Support

EDB Postgres Enterprise, EDB Postgres Standard and EDB Postgres Ark subscribers receive licensing to selected EDB software programs and premium software support that includes: maintenance software upgrades, security upgrades, technical alerts and around-the-clock technical support.

Technical Support Services

Features EDB Postgres™
Developer
EDB Postgres™
Standard
EDB Postgres™
Enterprise
Deployment Usage Non-Production Systems Only Production Systems
Support Service Level 10 x 5 24 x 7 24 x 7
Initial Response Goal 48 Hours 30 Minutes 30 Minutes
Named Contacts 4 4 4
Support Modes Phone / Email / Remote Phone / Email / Remote Phone / Email / Remote
Number of Incidents Unlimited (E) Unlimited Unlimited
PostGIS (Spatial) Technical Support
Web Portal Case Management
PDF Documentation
Knowledgebase
Software Archive
Premium Technical Webcasts

 

 

Production Support Incident Types

The types of incidents supported and not supported are noted below.

 

Production Service Level Agreement (SLA)

Incident Type EDB Postgres Standard or
Enterprise SLA
Severity 1 Error Resolution Goal 24 Hours
Severity 2 Error Resolution Goal 48 Hours
Severity 3 Error Resolution Goal 5 Business Days
Initial Response Goal 30 Minutes

 

Please refer to the notes below for Severity Errors definition.

 

Production Support Exclusions

  • A failure of hardware, equipment or programs not covered by Support
  • Customer's failure to comply with operating instructions contained in the Documentation
  • A modification, enhancement or customization of the Software by anyone other than EnterpriseDB
  • Any cause or causes beyond the reasonable control of EnterpriseDB (e.g. floods, fires, loss of electricity or other utilities), errors arising from anything other than Software, such as, web-servers or hardware
  • Installation, configuration, management and operation of the Customer's applications
  • Software obtained from anyplace other than through the EnterpriseDB website
  • APIs interfaces or data formats other than those included with the Software
  • Products installed in an environment not supported by EnterpriseDB or EnterpriseDB products beyond their Extended Support lifecycle
  • Licensing for non-production use of EDB Postgres Advanced Server and all EDB Postgres Tools
  • Non-production Technical Support for PostgreSQL, EDB Postgres Advanced Server, and all EDB Postgres Tools
  • Applies only to software downloaded from www.enterprisedb.com
  • Does not cover changes to your PostgreSQL distribution’s source code
  • Does not cover production systems

Note: Production support does not include assistance in learning how to write database applications using one of the many languages supported by PostgreSQL. It does however, include help in tracking down suspected bugs or issues directly related to a language.

 

EDB Postgres Developer Non-Production Support

Non-production environments include but are not limited to: installations for application developers, QA or test setups and non-production staging environments.

 

Restrictions

EDB Postgres Developer Service Level Agreement (SLA)

Incident Type EDB Postgres Developer SLA
Severity 1 Error Resolution Goal 5 Business Days
Severity 2 Error Resolution Goal 10 Business Days
Severity 3 Error Resolution Goal 15 Business Days
Feedback and Advice 10 Business Days
Initial Response Goal 2 Business Days

 

"Severity 1 Error" means a catastrophic Error in the Software which severely impacts Customer's systems, or in which the Software in Customer's systems are down or not functioning; or an Error in the Software which is causing a loss of data and no procedural work around exists. Severity 1 Errors also include security breaches.

"Severity 2 Error" means the Software is operational but certain major functions are not performing in accordance with the Documentation and no workaround is available.

"Severity 3 Error" means minor functions of the Software are not performing in accordance with the Documentation.