EnterpriseDB is dedicated to ensuring your success!
We are committed to delivering high-quality support that you can depend on 24x7. All technical inquires made by EnterpriseDB customers are reviewed and investigated directly by expert Postgres support engineers who have, in many cases, already worked on problems just like yours and will put focused attention on your reported issues until the solution is found.
Our support engineers are backed up by Postgres development leaders. Even companies with competent Postgres personnel take advantage of our support for the speed with which solutions can be found, reducing your organization's exposure to costly downtime or performance issues.
You can rest assured that the knowledge needed to solve your problem is readily available, and that you will receive timely and accurate resolutions to your reported issues.
"The engineer not only solved my problem but gave me multiple ways that I could do it to help me choose what was right for my environment.”- Shane Yamamoto, NOAA Federal
Support for EnterpriseDB subscription customers
Subscription customers have access to valuable resources in the EDB Customer Portal
||Access the Customer Portal|
PLEASE NOTE: To access the EDB Customer Portal, you must be an existing subscription customer of EnterpriseDB.
Your access permissions can be activated through your account manager or the EDB Customer Care team at CustomerCare@enterprisedb.com.
EDB subscription customers can also access support by phone and email
|Phone||US +1732-331-1320 or 1-800-235-5891
UK +44-2033 7198 20
BRAZIL +55-2129 5813 71