Jamie Watt

Vice President of Global Support Services, EDB

Jamie Watt is Vice President of Global Support Services. In this role, Jamie leads Technical Support, Customer Care, RemoteDBA Services, and EDB’s online community platform of PostgresRocks.Com. Jamie brings over twenty years of experience in the industry, with organizations ranging from startups to the F500 and G2000, in roles ranging from system administration and support to data analytics and process design.

Previous to EnterpriseDB, Jamie’s most recent role was in leadership with Dell EMC, as an original member of the Equallogic acquisition; there, he was instrumental in development and delivery of a best-of-breed global Support program for Dell’s storage portfolio, as well as a key driver in UX/UI evolution for mass-scale Services tools - all with the single focus of driving better customer experience.

Read Blogs

Business Transformation

Winning with EDB Postgres Support

Postgres is known for being developers’ favorite database, and with its flexibility, vibrant developer community, and ability to run on every cloud, it’s easy to see why. But just because it’s the best loved database doesn’t mean you don’t need support for it. Even the most experienced developers can use a hand with integration, data migration, and other mission critical activities. That’s where...
Postgres Tutorials

How can cloud database service free you from Cracle cloud service

These days, I have the good fortune of leading an amazing cluster of teams as the head of EnterpriseDB's Global Support Services. I talk to customers every day about who we are, what sets us apart, and how we can help to make you successful once you've dipped your feet in the Postgres world.

Webinar Recap: Avoid Postgres Distress Part 2 - Support Solutions

Your teams know your business, and there’s no substitute for their hands-on, lived-in insight. Just the same, self-support can’t compete with the hands-on, lived-in insight of those who know Postgres best—and will be there when you need them.
Business Transformation

Postgres Support: Why Is It So Important?

Open source and purely commercial databases have been living together for a long time, but the open source model continues to gain more and more momentum. The reasoning in favor of open-source is strong but varying, depending on the license model any given project follows. You could be leaning toward something with more diversity in innovation; you may be seeking more democracy in code influence...
EDB Labs

5 Common Challenges For New Arrivals to PostgreSQL in the Cloud

“The cloud” feels like it’s been a thing for about, well, forever at this point. Yet, we see many customers who are just beginning to explore their options with the most popular providers. The catalyst is rarely a burning desire to move just your databases to a cloud provider; more often than not, it’s a result of a corporate initiative to move applications and infrastructure to a public cloud-...
EDB Labs

Should You Ever Use Synchronous Replication in PostgreSQL?

A PostgreSQL Database Failure and a Failover A customer reached out to the Support team on a random Tuesday, some months ago. They had experienced a failure of their primary postgresql server, and had manually promoted their hot standby server. For the sake of levity, we’ll call the original primary Larry and the original standby Moe. When they restarted the server on which Larry (the original...
EDB Labs

"I can’t get to the database! Is it down?" PostgreSQL LDAP Authentication Problems

The morning begins with a new email, with this subject line at the top of the inbox of you, the trusty DBA. The database isn’t down, though, otherwise you’d have known about it hours ago, and from more than this single email.

Oracle Cloud and the EDB Postgres Alternative

These days, I have the good fortune of leading an amazing cluster of teams as the head of EnterpriseDB's Global Support Services. I talk to customers every day about who we are, what sets us apart, and how we can help to make you successful once you've dipped your feet in the Postgres world. While a growing number of our freshman audience are organizations explicitly seeking the open source...
Product Updates

EDB Postgres Cloud Database Service Released!

It’s 2018, and the “year of the cloud” has now become the “decade of the clouds”. Postgres, similarly, has experienced dramatic growth over this period, and shows only signs of acceleration.