Postgres Plus Subscription Plans and Prices

Looking for Cloud Database information on pricing or support subscriptions?

                      Subscriptions:
Details:
Postgres
Developer Edition
Postgres Plus
Standard Edition
Postgres Plus
Enterprise Edition
Software
Database PostgreSQL or
Postgres Plus Advanced Server
PostgreSQL Postgres Plus Advanced Server
Enterprise Security Features See editions →  
Enterprise Performance Features  
Enterprise Developer Features  
Enterprise DBA Features  
Database Compatibility  
License PostgreSQL License Commercial License (A)
Indemnification  
Tools for Performance, Scalability, High Availability, and Management (B)
EDB Update Monitor  
EDB Postgres Enterprise Manager  
EDB SQL/Protect  
EDB xDB Replication Server
Single-master (SMR)
 
EDB Migration Toolkit  
EDB Failover Manager   Option to Buy
EDB xDB Replication Server
Multi-master (MMR)
  Option to Buy
Software Maintenance Services
Software Updates
Security Alerts / Updates
Severity 1 Bug Escalation and Hot Fix  
Premium Support Services
Support Service Level 10 x 5 24 x 7 24 x 7
Initial Response Goal 48 hours 1 hour 1 hour
Named Contacts 1 4 4
Support Modes Phone / Email / Remote Phone / Email / Remote Phone / Email / Remote
Incident Description Non-Production Systems Production Systems
Number of Incidents Unlimited (C) Unlimited Unlimited
Web Portal Case Management
PDF Documentation
Knowledgebase
Software Archive
Premium Technical Webcasts
Pricing
Subscription Terms 1 or 3 years 1 or 3 years 1 or 3 years
Unit of Measure (UOM) Person Socket (D) Socket (D)
Price per UOM per Year $6,250 $4,900 $6,900
Virtual Pricing n/a Contact us...
EDB Failover Manager n/a $1,000 / cluster node (E) Included
EDB xDB Replication Server (MMR)   $1,500 / cluster node (F) Included
Prices are valid for North America.  For prices in your region, please Contact us...
Discount Plans
•Multi-year Subscriptions
•Volume Pricing
•Non-Profit / Educational
Contact Us...
Download Database Software and Tools for Each Edition
Downloads Choose → PostgreSQL for Standard Edition Postgres Plus Advanced Server for Enterprise Edition
Notes
Note (A) Limited Use License allows 60 day evaluation use only or use for the term of a Postgres Developer Edition subscription. Production use license (EDB License, Support and Services Agreement) included in Enterprise Edition subscription purchases only.
Note (B) Tools are not sold independent of a database subscription. Optional tool subscriptions may only be purchased when an equal or greater number of Standard Edition subscriptions is purchased or was previously purchased.
Note (C) Maximum of 3 open tickets in any 48 hour period.
Note (D) An integrated circuit with more than one central processing unit core will be considered a single CPU Socket.
Note (E) 2 node minimum. The witness node which should not be on a database node is not counted.
Note (F) 2 node minimum i.e. 2 master nodes.
 
For information about Professional Services or Training, Contact Us....

 

Production Incident Support

All Enterprise Edition and Standard Edition subscribers receive licensing to selected EDB software programs and premium software support from that includes: maintenance software upgrades, security upgrades, technical alerts and around-the-clock technical support.

EDB staff skilled in production Postgres systems and reinforced by both community experts and EDB engineers, review and respond to all technical inquiries.

With 24x7 availability and more PostgreSQL expertise than anywhere else, we gather information, analyze it, eliminate guesswork, and get you back to optimal operating status quickly with solutions that will last.

Production Subscription Summary

* For details, see the EnterpriseDB License, Support and Services agreement.
** Included in Enterprise Edition. For Standard Edition, requires option purchase.

Production Support Summary

  • Software Updates
  • Software Technical Alerts
  • Field Hot Fixes for Severity 1 Bugs
  • Documentation in PDF format
  • Predictable software lifecycle schedules for data center support, budgeting, and migration planning
  • Technical support from PostgreSQL experts backed by community leaders and EDB engineers
  • Technical Support
    • 24 x 7 x 365 coverage
    • 1 hour initial response times
    • 4 Named Contacts
    • Unlimited number of incidents
    • Multiple support modes: phone, email, and remote connect
    • Web-based Case Management Portal
    • KnowledgeBase
  • Premium Webcast content
  • Visibility into and influence over product roadmaps
  • Early access to new software releases

Production Support Incident Types

The types of incidents supported and not supported are noted below.

Production Service Level Agreement (SLA)

 

Incident Type Standard or Enterprise
Edition SLA
Severity Error Level 1 Resolution Goal 24 Hours
Severity Error Level 2 Resolution Goal 48 Hours
Severity Error Level 3 Resolution Goal 5 Business Days
Initial Response Goal 1 Hour

"Severity 1 Error" means a catastrophic production Error in the Software which severely impacts Customer's production systems, or in which the Software in Customer's production systems are down or not functioning; or an Error in the Software which is causing a loss of production data and no procedural work around exists. Severity 1 Errors also include security breaches.

"Severity 2 Error" means the Software, which is in production, is operational but certain major functions are not performing in accordance with the Documentation and no workaround is available.

"Severity 3 Error" means (a) minor functions of the Software, which is in production, are not performing in accordance with the Documentation or (b) the Software, which is in development or a test environment, is not performing in accordance with the Documentation.

Production Support Exclusions

  • A failure of hardware, equipment or programs not covered by Support
  • Customer's failure to comply with operating instructions contained in the Documentation
  • A modification, enhancement or customization of the Software by anyone other than EnterpriseDB
  • Any cause or causes beyond the reasonable control of EnterpriseDB (e.g. floods, fires, loss of electricity or other utilities), errors arising from anything other than Software, such as, web-servers or hardware
  • Installation, configuration, management and operation of the Customer's applications
  • Software obtained from anyplace other than through the EnterpriseDB website
  • APIs interfaces or data formats other than those included with the Software
  • Products installed in an environment not supported by EnterpriseDB or EnterpriseDB products beyond their Extended Support lifecycle

Note: Production support does not include assistance in learning how to write database applications using one of the many languages supported by PostgreSQL. It does however, include help in tracking down suspected bugs or issues directly related to a language.

 

Developer Edition Incident Support

A Postgres Developer Subscription addresses the needs of application designers, architects and developers by providing: 1) feedback and advice for database related architecture and design questions for PostgreSQL or Postgres Plus Advanced Server; 2) an extension of the EDB Limited Use License to install and operate multiple instances of Postgres Plus Advanced Server in non-production environments for the duration of a Developer Edition subscription term; and 3) technical support and software updates.

The Developer Subscription provides access to experts who can help resolve design issues, configure and optimize the database setup, and diagnose Postgres-related issues. A Developer Edition subscription provides the benefit of working in a fully supported and updated environment, and provides access to numerous documentation, knowledge base and information resources.

To buy a Developer Subscription contact us today!

Developer Subscription Details

  • 1 or 3 year subscription term
  • Subscription applies to non-production systems only
  • Applies to the PostgreSQL or Postgres Plus Advanced Server databases only
  • Extends the Limited Use License term for Postgres Plus Advanced Server for the term of the Developer Edition subscription
  • Software updates by GUI installers and RPMs (no downloading, configuring, building, testing of source code)
  • Technical support from Postgres experts with access to community leaders/contributors
  • Premium Webcast content
    • Inside PostgreSQL Shared Memory (90 minutes)
    • Mastering PostgreSQL Administration (270 minutes)
    • Optimizing the Query Planner in PostgreSQL (90 minutes)
    • PostgreSQL Data Processing (150 minutes)
    • PostgreSQL Performance Tuning (180 minutes)
    • The Top 5 Ways to Supercharge your Database (60 minutes)
  • Software Technical Alerts
  • Documentation in PDF format
  • Business hours availability
  • Multiple support modes: phone, email, and remote connect
  • Web-based Case Management
  • Knowledge Base access

Developer Edition Support Incident Types

Developer support includes an unlimited number of incidents qualified with a maximum of 3 open support tickets at any one time. Each subscription is assigned to one individual and only this individual will be able to submit tickets or contact EDB’s support organization.

The Developer Subscription does not support production database servers; only those in non-production deployments (i.e. dev/test). Staging systems separate from test systems are considered part of a production system. The Developer Edition subscription does not include the use of Postgres Enterprise Manager, xDB Replication Server or Failover Manager.

Developer Edition Support Scope:

  • Applies only to software downloaded from www.enterprisedb.com
  • Installation and basic configuration
  • Five (5) non-production installations of Postgres Plus Advanced Server or PostgreSQL

Feedback and Advice:

As part of the Developer Subscription, EDB will provide feedback and advice on application architecture and design issues. Requests must be submitted in writing.

  • Application architecture: EnterpriseDB will provide feedback on your proposed application architecture when provided in writing. EnterpriseDB’s response will be limited to aspects of the architecture related directly to the Postgres database.
  • Application design: EnterpriseDB will provide database centered feedback and advice on your written application design. This can be for an existing application, or an application that is still being designed. Feedback is limited to aspects directly related to the Postgres database.
  • Database Tuning Parameters: EnterpriseDB will provide general database tuning advice.
  • Workarounds to common database issues.
  • Common diagnostic procedures.
  • First time deployment assistance: EDB will assist customers who need assistance with their first deployment of Postgres in a non-production environment (limited to 2 hours per Developer Subscription).

Developer Edition Service Level Agreement (SLA)

 

Incident Type Developer Edition SLA
Severity Error Level 1 Resolution Goal 5 Business Days
Severity Error Level 2 Resolution Goal 10 Business Days
Severity Error Level 3 Resolution Goal 15 Business Days
Feedback and Advice 10 Business Days
Initial Response Goal 2 Business Days

"Severity 1 Error" means a catastrophic production Error in the Software which severely impacts Customer's production systems, or in which the Software in Customer's production systems are down or not functioning; or an Error in the Software which is causing a loss of production data and no procedural work around exists. Severity 1 Errors also include security breaches.

"Severity 2 Error" means the Software, which is in production, is operational but certain major functions are not performing in accordance with the Documentation and no workaround is available.

"Severity 3 Error" means (a) minor functions of the Software, which is in production, are not performing in accordance with the Documentation or (b) the Software, which is in development or a test environment, is not performing in accordance with the Documentation.

Developer Edition Non-supported Incident Types

  1. Changes to your PostgreSQL distribution’s source code.
  2. Complex tuning or configuration.
  3. Complex application debugging.
  4. Database tier architecture / design.
  5. Production deployments and operations.
  6. Partitioning, Replication or High Availability including streaming and xDB MMR/SMR replication, or disaster recovery.
  7. Non-production licenses for Postgres Enterprise Manager (PEM), Enterprise Failover Manager (EFM), xDB Replication or Postgres Plus Cloud Database (PPCD).

NOTE: items 1-6 can be addressed as part of our Professional Services offerings. Please contact your account manager with any questions.

How to Buy a Database Subscription

Use the comparison table on this page to decide what features, tools, and edition is right for you. Then Contact Us and an EDB representative will contact you to process your order.

Contact Us to Purchase

Data Sheets for Database Subscriptions

Database subscription options include 24/7 support, software updates, and productivity tools.

Download the data sheets:

Database Subscriptions 
(covers Standard Edition and Enterprise Edition)

Database Subscription - Enterprise Edition

Developer Subscription

Training Catalog

Our trainings are delivered by PostgreSQL experts, based upon years of best practices. Live Virtual Training, On-Demand/Self-Paced, and Classroom formats are available.

Download our catalog:

EnterpriseDB Global Training Course Catalog

Services Catalog

We offer a comprehensive collection of services to help our customers get the maximum value from their EDB product subscriptions. 

Download our catalog to learn more:

EnterpriseDB Global Services Catalog