Postgres Plus Subscription Plans and Prices

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                      Subscriptions:
Details:
Postgres Plus
Developer Edition
Postgres Plus
Standard Edition
Postgres Plus
Enterprise Edition
Software
Database PostgreSQL or
Postgres Plus Advanced Server
PostgreSQL Postgres Plus Advanced Server
Database License See Standard and Enterprise editions → PostgreSQL License Commercial License (A)
Indemnification  
Enterprise Security Features  
Enterprise Performance Features  
Enterprise Developer Features  
Enterprise DBA Features  
Database Compatibility for Oracle®  
Tools for Performance, Scalability, High Availability, and Management (B)
EDB Postgres Enterprise Manager
EDB xDB Replication Server
EDB Failover Manager
EDB Backup and Recovery Tool
EDB SQL/Protect
EDB Migration Toolkit
EDB Update Monitor
Software Maintenance Services
Software Updates
Security Alerts / Updates
Severity 1 Bug Escalation and Hot Fix  
Premium Support Services
Deployment Environment Non-Production Systems Only Production Systems
Support Service Level 10 x 5 24 x 7 24 x 7
Initial Response Goal 48 hours 1 hour 1 hour
Named Contacts 1 4 4
Support Modes Phone / Email / Remote Phone / Email / Remote Phone / Email / Remote
Number of Incidents Unlimited (C) Unlimited Unlimited
PostGIS Technical Support
Web Portal Case Management
PDF Documentation
Knowledgebase
Software Archive
Premium Technical Webcasts
Pricing
Subscription Terms 1 or 3 years 1 or 3 years 1 or 3 years
Unit of Measure (UOM) Person (D) uniCore (E) uniCore (E)
Price per UOM per Year Contact Us
Flexible Virtual Pricing Developer Edition may be deployed on a total of 5 machines (physical and/or virtual). Contact Us to learn more about EDB's License Mobility and Full Capacity or Sub-Capacity Virtualization Prices.
Prices are valid for North America.  For prices in your region, please Contact us...
Discount Plans
•Multi-year Subscriptions
•Volume Pricing
•Non-Profit / Educational
Contact Us...
Download Database Software and Tools for Each Edition
Downloads Choose → PostgreSQL for Standard Edition Postgres Plus Advanced Server for Enterprise Edition
Notes
Note (A) The EDB Limited Use License is free upon download and allows 60 day evaluation use of Postgres Plus Advanced Server and EDB Tools in non-production environments only. The EDB License, Support and Services Agreement is available by subscription purchase only and allows non-production use of Postgres Plus Advanced Server and Tools for Developer Edition and production use for Enterprise Edition.
Note (B) All EDB Tools are licensed under the EDB License, Support and Services Agreement. Tools are not sold independently and are only available as part of a database subscription.
Note (C) Maximum of 3 open tickets in any 48 hour period.
Note (D) One person may install and receive support on up to 5 instances of the software.
Note (E) uniCore means either of the following: a) a processor core in a single or multi-core processor chip or b) a virtual core processor also known as a vCore, virtual CPU or vCPU) used to assign computing resources to a virtual machine. uniCores are movable between physical virtual environments.
 
For information about Professional Services or Training, Contact Us....

 

Production Incident Support

All Enterprise Edition and Standard Edition subscribers receive licensing to selected EDB software programs and premium software support that includes: maintenance software upgrades, security upgrades, technical alerts and around-the-clock technical support.

EDB staff skilled in production Postgres systems and reinforced by both community experts and EDB engineers, review and respond to all technical inquiries.

With 24x7 availability and more PostgreSQL expertise than anywhere else, we gather information, analyze it, eliminate guesswork, and get you back to optimal operating status quickly with solutions that will last.

Production Subscription Summary

  • Licensing (*) for EnterpriseDB software:
    • Postgres Plus Advanced Server (Enterprise Edition only)
    • EDB Backup and Recovery Tool
    • EDB Update Monitor with Automatic Update Notification
    • EDB Postgres Enterprise Manager (including the SQL Profiler)
    • EDB SQL/Protect
    • EDB xDB Replication Server single-master configurations
    • EDB Migration Toolkit
    • EDB Failover Manager
    • EDB xDB Replication Server multi-master configurations
  • Indemnification (Enterprise Edition only)

* For details, see the EnterpriseDB License, Support and Services agreement.

Production Support Summary

  • Software Updates
  • Software Technical Alerts
  • Field Hot Fixes for Severity 1 Bugs
  • Documentation in PDF format
  • Predictable software lifecycle schedules for data center support, budgeting, and migration planning
  • Technical support from PostgreSQL experts backed by community leaders and EDB engineers
  • Technical Support
    • 24 x 7 x 365 coverage
    • 1 hour initial response times
    • 4 Named Contacts
    • Unlimited number of incidents
    • Multiple support modes: phone, email, and remote connect
    • Web-based Case Management
    • KnowledgeBase
  • Premium Technical Webcasts
  • Visibility into and influence over product roadmaps
  • Early access to new software releases

Production Support Incident Types

The types of incidents supported and not supported are noted below.

Production Service Level Agreement (SLA)

Incident Type Standard or Enterprise
Edition SLA
Severity 1 Error Resolution Goal 24 Hours
Severity 2 Error Resolution Goal 48 Hours
Severity 3 Error Resolution Goal 5 Business Days
Initial Response Goal 1 Hour

 

"Severity 1 Error" means a catastrophic production Error in the Software which severely impacts Customer's production systems, or in which the Software in Customer's production systems are down or not functioning; or an Error in the Software which is causing a loss of production data and no procedural work around exists. Severity 1 Errors also include security breaches.

"Severity 2 Error" means the Software, which is in production, is operational but certain major functions are not performing in accordance with the Documentation and no workaround is available.

"Severity 3 Error" means (a) minor functions of the Software, which is in production, are not performing in accordance with the Documentation or (b) the Software, which is in development or a test environment, is not performing in accordance with the Documentation.

Production Support Exclusions

  • A failure of hardware, equipment or programs not covered by Support
  • Customer's failure to comply with operating instructions contained in the Documentation
  • A modification, enhancement or customization of the Software by anyone other than EnterpriseDB
  • Any cause or causes beyond the reasonable control of EnterpriseDB (e.g. floods, fires, loss of electricity or other utilities), errors arising from anything other than Software, such as, web-servers or hardware
  • Installation, configuration, management and operation of the Customer's applications
  • Software obtained from anyplace other than through the EnterpriseDB website
  • APIs interfaces or data formats other than those included with the Software
  • Products installed in an environment not supported by EnterpriseDB or EnterpriseDB products beyond their Extended Support lifecycle

Note: Production support does not include assistance in learning how to write database applications using one of the many languages supported by PostgreSQL. It does however, include help in tracking down suspected bugs or issues directly related to a language.

 

Developer Edition Incident Support

A Postgres Developer Subscription addresses the needs of application designers, architects and developers by providing:

  • Non-production use and licensing of EDB software (Postgres Plus Advanced Server and all EDB tools);
  • Non-production Technical Support of PostgreSQL, Postgres Plus Advanced Server, and all EDB tools;
  • Two (2) blocks of consulting time (four hours each) each year by EDB service consultants experienced in configuring systems in anticipation of production use.

A Developer Edition subscription provides the benefit of working in a licensed, supported and updated environment along with access to experts who can help resolve design issues, configure and optimize the database setup, and diagnose Postgres-related issues.

To buy a Developer Subscription contact us today!

Developer Edition Software Entitlements

Each Developer Edition subscription entitles one person to use the following EDB Software in non-production environments only on no more than five (5) machines (physical or virtual e.g. 2 physical machines and 3 VMs is allowed):

  • Postgres Plus Advanced Server
  • EDB Postgres Enterprise Manager (including the SQL Profiler)
  • EDB xDB Replication Server (single or multi-master configurations)
  • EDB Failover Manager
  • EDB Backup and Recovery Tool
  • EDB SQL/Protect
  • EDB Migration Toolkit
  • EDB Update Monitor with Automatic Update Notification

Developer Edition Support

A Developer Edition subscription provides non-production Support for PostgreSQL, Postgres Plus Advanced Server and all EDB tools:

  • Software updates
  • Technical support
  • 10 hours by 5 business day availability
  • 1 Named Contact per subscription(*)
  • Maximum of 3 open support tickets at any time
  • Security Alerts
  • Premium Technical Webcasts
    • Inside PostgreSQL Shared Memory (90 minutes)
    • Mastering PostgreSQL Administration (270 minutes)
    • Optimizing the Query Planner in PostgreSQL (90 minutes)
    • PostgreSQL Data Processing (150 minutes)
    • PostgreSQL Performance Tuning (180 minutes)
    • The Top 5 Ways to Supercharge your Database (60 minutes)
  • Documentation in PDF format
  • Web-based Case Management
  • KnowledgeBase

(*) Note: Each subscription is assigned to one individual and only this individual will be able to submit tickets or contact EDB’s support organization.

Developer Edition Advice and Feedback

A Developer Edition subscription provides two (2) blocks of consulting time each year, each block consisting of four (4) hours provided remotely. Customers perform all work. EDB recommends that all requests for Advice and Feedback be submitted in writing to optimize your time with the EDB service consultant.

Note: Feedback and advice consulting is performed remotely. Customer performs all work. During each 4 hour consulting block, the consultant will identify if the desired feedback and advice requires greater than the remaining time allowed.

Restrictions

  • Applies only to software downloaded from www.enterprisedb.com
  • Does not cover changes to your PostgreSQL distribution’s source code
  • Does not cover production systems

Developer Edition Service Level Agreement (SLA)

Incident Type Developer Edition SLA
Severity 1 Error Resolution Goal 5 Business Days
Severity 2 Error Resolution Goal 10 Business Days
Severity 3 Error Resolution Goal 15 Business Days
Feedback and Advice 10 Business Days
Initial Response Goal 2 Business Days

 

"Severity 1 Error" means a catastrophic production Error in the Software which severely impacts Customer's production systems, or in which the Software in Customer's production systems are down or not functioning; or an Error in the Software which is causing a loss of production data and no procedural work around exists. Severity 1 Errors also include security breaches.

"Severity 2 Error" means the Software, which is in production, is operational but certain major functions are not performing in accordance with the Documentation and no workaround is available.

"Severity 3 Error" means (a) minor functions of the Software, which is in production, are not performing in accordance with the Documentation or (b) the Software, which is in development or a test environment, is not performing in accordance with the Documentation.

Supplemental Notes

  • Each subscription year includes two (2) blocks of remote consulting time, each block consisting of four (4) hours with an EDB service consultant. Customer performs all work.
  • An engagement is initiated by the customer contacting their EDB Account Manager and submitting the desired advice or feedback preferably in writing for more efficient delivery of the service.
  • Scheduling of each 4-hour block of time requires a minimum of 5 days advance notice. A consultant will be assigned and the first call will be scheduled by EDB 5 or more days from the request, based on customer and consultant availability.
  • During each 4 hour consulting block, the consultant will identify if the desired feedback and advice requires greater than the remaining time allowed.
  • Consulting requests that describe the desired feedback and advice in writing will provide a more effective delivery of services.
  • Additional consulting beyond the included 8 hours is available through purchase of Flex Consulting hours.

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How to Buy a Database Subscription

Use the comparison table on this page to decide what features, tools, and edition is right for you. Then Contact Us and an EDB representative will contact you to process your order.

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How to Buy EDB Tools

EDB Tools for Performance, Scalability, High Availability, and Management 

Enterprise Edition and Standard Edition database subscription purchases include the tools as checked and noted in the table on this page.

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Data Sheets for Database Subscriptions

Database subscription options include 24/7 support, software updates, and productivity tools.

Download the data sheets:

Database Subscriptions 
(covers Standard Edition and Enterprise Edition)

Database Subscription - Enterprise Edition

Developer Subscription

Training Catalog

Our trainings are delivered by PostgreSQL experts, based upon years of best practices. Live Virtual Training, On-Demand/Self-Paced, and Classroom formats are available.

Download our catalog:

EnterpriseDB Global Training Course Catalog

Services Catalog

We offer a comprehensive collection of services to help our customers get the maximum value from their EDB product subscriptions. 

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EnterpriseDB
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