Total Care Database Protection from the PostgreSQL Company

RemoteDBA Services from EnterpriseDB is a comprehensive high impact service from the Enterprise PostgreSQL company. We have more PostgreSQL expertise than any organization in the world including key leaders and developers of the open source project. The service covers every aspect of your database system ensuring worry free operation and growth for years.

RemoteDBA Services from EnterpriseDB allow you to immediately apply qualified manpower where you need it for either short or long term engagements in a highly cost efficient manner. Our experienced DBAs have years of PostgreSQL work to apply to your systems and the deepest set of community resources to utilize should tough issues arise.

Download the RemoteDBA Service data sheet.

Call +1 781-357-3390 (US and International)   or  1-877-377-4352 (US Only) today!

Scope of Services:

Pre-engagement Planning

After signing up for the RemoteDBA Services, a meeting will be arranged with your responsible staff and at least 2 principal service managers from EnterpriseDB. This meeting will clearly layout the timing and milestones of service delivery, introduce staff, address any pre-requisites needed prior to service start like remote access, and answer any questions that may arise.

Onsite Architectural Health Check

We begin with a bundled onsite Architectural Health Check (AHC) taking inventory of the systems, gathering details about your current configuration, your database usage and how best to assist you going forward. The AHC is performed by a Senior Engineer at a location of your choice who meets with existing DBAs, Administrators, Project Managers, and Developers to find database usage patterns, maintenance windows, current pain points, expected growth rates, and more. From this data we formulate a set of recommendations to serve as the foundation for managing your databases.

Capacity Planning

In the beginning of the engagement we will work to understand the usage and growth metrics of your systems and ideally design the capacity for the next five years taking into account: disk usage and growth patterns, operating system memory usage and projected growth, database level memory usage and growth, as well as concurrent users and expected connection growth to identify needs for load balancing, connection pooling and sharding.

Monitoring and Automation

Once services begin, the RemoteDBA team will install monitoring software and setup automated alerts for critical conditions. We will actively monitor the system and provide regular reports showing growth trends and potential trouble spots requiring attention. Should trouble or an undesirable trend occur, our team will immediately begin troubleshooting the issue and start remediation procedures.

System Maintenance

Your RemoteDBA team will take care of routine tasks like: data backups, testing of backups (and if needed recovery), user and security maintenance, index maintenance, preventing database bloat, setting up test environments, cloning data for development systems, gathering production database statistics, and creating a weekly report of activity, trends, and work items.

Performance Management

Tuning is performed as a result of data collected while monitoring and testing the database servers in conjunction with the business applications. On a continuing basis the team will tune operating system parameters, database parameters, and where possible, individual SQL queries to keep your system at optimal performance.

Round the clock, hands-free break fix support.

With monitoring in place and 24x7 support, if there is a system issue or outage, we’ll know right away and begin troubleshooting the problem. If a simple adjustment is called for, we apply it and return the system to normal operations. If a software fix is required we will create a service trouble ticket, start support escalation procedures and work to put a temporary work-around in place as soon as possible. Once a fix is received we will test it, apply it and closely monitor the results. In all cases, your RemoteDBA team will detect, troubleshoot, report, and resolve all issues large and small if and when they occur.

What are you waiting for?

Our goal is to remove any worries about your database systems. EnterpriseDB will care for them with proactive planning, maintenance and tuning. We are on call around the clock and will often diagnose and fix issues without your involvement. So call EnterpriseDB now and be worry free.

Note: To qualify for the RemoteDBA service you must be a Premium Subscription holder.

Contact us about the RemoteDBA Service today!