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Announcing BigAnimal: Fully managed PostgreSQL in the Cloud
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Services & Support

:Technical Account Management

Proactive assistance in preparing for future technology changes to ensure you get the most from your EDB product, solution, and support benefits.

Why choose our Technical Account Management service?

Know your environments and setup

Your TAM will become intimately familiar with your environments and setup, so that they can actively help you prepare for upgrades, maintenance, or system updates.

Help you succeed

They will lead planning sessions and guide you with recommendations to help you succeed with a Postgres environment tailored to your company’s goals and initiatives.

What's included with our Technical Account Management service?

EDB can provide guidance on a wide range of topics like:

Case/support management

Selecting and using proprietary and open source tools

Setting up a migration 'factory'

Designing a major version upgrade strategy

Approach to large projects

Prioritization of database initiatives

Technical Account Management Options

Benefits

Silver

Gold

Platinum

Hours of work / monthUp to 16Up to 40Up to 60
Review cadenceMonthlyWeeklyWeekly
PlanningQuarterly, videoQuarterly, on-siteTwice quarterly, on-site
EDB Executive Sponsor

What EDB will do

An EDB solution expert provides guidance on aligning product capabilities to requirements:


  • Assisting with Postgres adoption and rollout activities, and making recommendations for migration strategies
  • Representing your interests within EDB business and technology teams (e.g. feature requests, escalations)
  • Contributing as a strategic member of your team, and participating in your key meetings
  • Providing on-request assistance and expertise during business hours for up to four named contacts
  • Simplifying communication channels and helping you stay on top of open items
  • Overseeing reports and the resolution of open technical issues
  • Conducting monthly service reviews with your extended team
  • Providing a monthly activity report including recommendations, open item status and next steps
  • Facilitating quarterly planning meetings

Your Technical Account Manager provides:


  • Database architecture and database infrastructure advice
  • High-availability, disaster recovery strategies
  • Designing for scalability
  • Migration planning
  • Upgrade planning
  • Approaches for performance tuning
  • Identifying sweet spot application candidates for Postgres Resolution of Postgres-related technical issues
  • Mentoring for your Postgres team

More Support Options

Consulting Services →

Decades of deployment experience

Remote & Cloud DBA Services →

On-premises and cloud support for PostgreSQL

Get started

Software trials and downloads

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Plans

Annual software and support subscriptions

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Talk to sales

Let us know what you're interested in and we'll get back to you promptly.

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