Technical Account Management

Your dedicated trusted advisor.

An EnterpriseDB Technical Account Manager (TAM) is a designated Postgres advisor who works closely with your organization and provides guidance on how to make the most of Postgres for your initiatives. A TAM from EDB is an advocate who proactively assists you to prepare for future technology changes and helps to ensure you are getting the most from your EDB Postgres platform, tools and solutions, and are maximizing your support benefits.

Grpahic of TAM
 

The TAM will work with your team to proactively identify and recommend Postgres-based solutions.

Some advisory services the TAM can provide are:

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    DBMS infrastructure and architecture guidance

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    Disaster Recovery (DR) and High Availability (HA) strategies

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    Scalability recommendations

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    Software upgrade planning

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    Performance tuning recommendations

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    DBMS migration planning

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    Administration streamlining

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    Education of best practices

A Trusted Advisor for You

A TAM from EDB:

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    Contributes as a strategic member of your team and participates in your key meetings

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    Can be on site quarterly for strategic planning or technical review

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    Conducts monthly service reviews with your extended team

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    Simplifies communication channels, helps you stay on top of open items, and oversees and reports on the resolution of any open technical issues

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    Carries additional feedback on your behalf to the product development teams

Highlights

 
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Planning

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    Infrastructure review

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    Architecture advice

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    Scalability design

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DBMS

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    Software upgrades

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    Application migration planning

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Disaster Recovery

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    Strategic DR review

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    High Availability (HA) guidance

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Performance

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    Tuning advice

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    Recommendations

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Care and Feeding

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    Manage technical issues

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    Mentor team