Your dedicated trusted advisor.
An EnterpriseDB Technical Account Manager (TAM) is a designated Postgres advisor who works closely with your organization and provides guidance on how to make the most of Postgres for your initiatives. A TAM from EDB is an advocate who proactively assists you to prepare for future technology changes and helps to ensure you are getting the most from your EDB Postgres platform, tools and solutions, and are maximizing your support benefits.
The TAM will work with your team to proactively identify and recommend Postgres-based solutions.
Some advisory services the TAM can provide are:
DBMS infrastructure and architecture guidance
Disaster Recovery (DR) and High Availability (HA) strategies
Software upgrade planning
Performance tuning recommendations
DBMS migration planning
Education of best practices
A TAM from EDB:
Contributes as a strategic member of your team and participates in your key meetings
Can be on site quarterly for strategic planning or technical review
Conducts monthly service reviews with your extended team
Simplifies communication channels, helps you stay on top of open items, and oversees and reports on the resolution of any open technical issues
Carries additional feedback on your behalf to the product development teams
Application migration planning
Strategic DR review
High Availability (HA) guidance
Manage technical issues