Technical Account Management

Get proactive, dedicated assistance to ensure you’re getting the most from your EDB products, solutions and support today, and also ideally positioned to leverage tech advances tomorrow

Why choose our Technical Account Management service?

Drive Digital Transformation 

Technical Account Management goes beyond support programs by proactively delivering strategic guidance through a broad range of services –  from database migration and upgrade planning to architecture advice and Postgres mentorship. Your Technical Account Manager’s guidance will enable your organization to deliver the projects and systems that move the needle for your business. 

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Speed adoption and optimize postgres operations through expert advice on: 

  • Database architecture
  • High-availability, disaster recovery strategies
  • Scalability design
  • Migration planning
  • Upgrade planning
  • Cloud strategies
  • Performance tuning approaches
  • Selection and use of proprietary and open source tools
  • Mentoring your Postgres team
     

One hand to shake – simplifying communications, your Technical Account Manager will:  

  • Represent your interests with EDB business and technology teams (e.g. feature requests, escalations)
  • Contribute as a strategic member of your team and participate in key meetings
  • Conduct monthly service reviews with your extended team
  • Provide on-demand assistance and expertise during business hours for up to four named contacts
  • Oversee resolution of open technical issues
  • Deliver monthly activity reports, including recommendations, open item status and next steps
  • Facilitate planning meetings
     
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cost effective

Predictable Costs

A choice of three plans enables you to select the one that best fits your needs, with no surprises for your budget

Our Technical Account Management service offers guidance on:

Case/Support Management Selecting and Using Proprietary and Open Source Tools Designing a Major Version Upgrade Strategy
Approach to Large Projects Prioritization of Database Initiatives Ensuring Cloud Postgres Success

What's included with our Technical Account Management service?

EDB can provide guidance on a wide range of topics like:

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Case/Support Management

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Selecting and Using Proprietary and Open Source Tools

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Ensuring Postgres Cloud Success

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Designing a Major Version Upgrade Strategy

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Approach to Large Projects

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Prioritization of Database Initiatives

Technical Account Management Options

Benefits

Hours of work / month     Up to 16 Up to 40 Up to 60
Review cadence     Monthly     Weekly Weekly
Planning     Quarterly, online     Quarterly, on-site     Twice quarterly, on-site
 
EDB Executive Sponsor     - -

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