Technical Account Management
Get proactive, assigned assistance to ensure you’re getting the most from your EDB products, solutions and support today, and also ideally positioned to leverage tech advances tomorrow
Why choose our Technical Account Management service?
Drive Digital Transformation
Technical Account Management goes beyond support programs by proactively delivering strategic guidance through a broad range of services – from database migration and upgrade planning to architecture advice and Postgres mentorship. Guidance from your Technical Account Manager will enable your organization to deliver the projects and systems that move the needle for your business.
Accelerate Time to Value
Your assigned Technical Account Manager will leverage EDB methods, tools and best practices to ensure quick migrations, deployments and upgrades as well as fast-tracking Postgres adoption so you can maximize your ROI.
Reduce Risk
By leveraging the proactive guidance provided by your EDB Technical Account Manager you can make the best decisions and approaches for your deployments, migrations and optimizations reducing risk and improving productivity. They will also help you comply with regulations, requirements and implement enhanced security features.
Simplify and Scale
Learn from EDB experts how to simplify and deploy complex operations and advanced architectures that can scale as you grow.
Our Technical Account Management service offers guidance on:
| Case/Support Management | Selecting and Using Proprietary and Open Source Tools | Designing a Major Version Upgrade Strategy |
|---|---|---|
| Approach to Large Projects | Prioritization of Database Initiatives | Ensuring Cloud Postgres Success |
What's included with our Technical Account Management service?
Case/Support Management
Selecting and Using Proprietary and Open Source Tools
Ensuring Postgres Cloud Success
Designing a Major Version Upgrade Strategy
Approach to Large Projects
Prioritization of Database Initiatives
Technical Account Management Options
| Benefits | STANDARD | ADVANCED | PREMIUM |
|---|---|---|---|
| Hours of work / month | Up to 16 | Up to 40 | Up to 60 |
| Review cadence | Monthly | Weekly | Weekly |
| Planning | Quarterly, online | Quarterly, on-site | Twice quarterly, on-site |
| EDB Executive Sponsor | - | - |  |
More Support Offerings
Professional Services
Decades of Deployment Experience
Remote DBA Service
Expert database management and 24x7 coverage to operate your deployments on prem, in the cloud or a hybrid
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