Remote DBA Service
Why choose EDB Remote DBA Service?
24x7x365 Postgres Support
Leverage a team of certified Postgres DBAs with 10+ years of experience, available 24x7x365.
Get continuous monitoring of CPU usage, memory, connections, replication, bloat and more. When an event occurs, we take action—often before you even know a problem exists.
Experience ultra-responsiveness, with response times as short as 15 minutes for urgent issues.
Work with a primary Remote DBA contact assigned to you who becomes intimately familiar with your environment, systems and team.
Benefit from our expertise in cloud, on-premises and hybrid environments, including those on Azure VM, AWS EC2 and Google.
Optimize Postgres Performance
Remote DBA will help optimize database performance through table partitioning, query optimization, index creation, DB, tooling, OS parameter optimization and more to improve response times.
Proactively manage routine tasks such as backups, upgrades and security patches, giving you peace of mind and enabling your team to focus on strategic activities.
From installing and configuring Postgres with appropriate security and sizing to optimizing it for development, test and production environments, your Remote DBA can do it all.
Savings and ROI
Experienced Remote DBAs proactively address issues before they become problems, reducing future issues and downtime.
Reallocate resources to strategic initiatives that improve efficiencies, reduce costs and generate revenue.
RDBA On Premises
Bare Metal & VMWare
|RDBA Cloud Compute
AWS EC2, Azure VM & Google Compute Engine
AWS & Azure
|Planning and Communications|
|Assigned Primary Remote DBA contact||-|
|Certified Postgres DBA team|
|Database best practices advice|
|Connection pooling best practices||
|Weekly status meetings and reports on ongoing environment health and activities||-|
|Quarterly strategic reviews on trends, uptime, business alignment, opportunities||-|
|Customer EDB portal access (knowledge base)|
|Monitoring and Alerting|
|24 x 7 monitoring|
|Automated monitoring implementation|
|Real time alerting across multiple dimensions|
|Customized alert thresholds|
|Trend analysis on capacity/space, load, lag||-|
|Proactive remedy of alerted issues|
|Escalation management, if required|
|Evaluation of database patches and upgrades|
|Backup and Disaster Recovery|
|Disaster recovery planning guidance|
|Production backup verification¹||4/year||4/year||2/year|
|Set up Point-in-Time recovery, if needed|
|Maintenance and Installation|
|Install Postgres database instances, if needed||*|
|Apply patches, minor and major database upgrades||*|
|Set up one Dev/Test environment per Production environment²|
|Establish one read replica per Production instance||Streaming||*|
|Postgres user management||-|
|Catalog corruption check|
|Comprehensive performance optimization||Regular Proactive Health Scan||Annual||Annual|
|Database parameter tuning|
|Table maintenance and vacuum optimization|
|Query performance optimization guidance³|
|Index maintenance and efficiency|
|Maintain high availability architecture|
|Maintain high availability architecture⁴||*|
|Read scalability and load balancing advice||-|
|User/Group security configuration and maintenance||*|
|Encryption and secured access best practices||*|
* Similar service is included with BigAnimal subscription
1 For backup verification the customer will need to provide a separate server that can be used to verify the integrity of the backups
2 BigAnimal Portal Access is required
3 Limited to problem query identification. Not applicable to query rewriting or redesign.
4 EDB supported tools only
Leading Online Education Platform Accomplishes a Vital Upgrade with Support from EDB
Get Started Today
Technical Account Management
Proactive assistance to help you get the most from your EDB software, solutions and support today and tomorrow.
Compare software and support subscription plans
Let us know what you're interested in, and we’ll get back to you promptly.