EDB Community 360 Plan

Your circle of protection for Community PostgreSQL

Reduce Risk with Enterprise-grade Support

The EDB Community 360 Plan enables IT, transformation and technology teams to maximize the freedom, flexibility and community contributions they love about PostgreSQL with a circle of protection to keep their databases running.

EDB support helps you escape risk disclosure and maintain regulatory compliance for SOX, ISO and others.

Avoid Unplanned Downtime and Performance Issues

Downtime and performance issues are minimized when you rely on EDB Community 360 to provide around the clock support coverage.

Experience ultra-responsive support in as fast as 15 minutes by over 110 certified Postgres experts in 17 countries covering all major geographies.

EDB also provides upgrade planning advice and support during the upgrade to ensure its success.

Freedom to Focus on Other Priorities

With enterprise-grade EDB Community 360 support, you can embark on a new
journey, reduce risk and eliminate wasted time, so you can focus strategic initiatives that matter to the business like:

Implementing AI technology
Reducing technical debt
Monetizing data insights
Modernizing cyber defenses

PostgreSQL Technical Support with Cost-effective Expertise

This EDB plan is a circle of protection designed to support your organization with no vendor lock in. Self-managed, or fully managed with EDB BigAnimal.

EDB PostgreSQL Global, Expert Support

Database Fixes Including Patches
Operational and Configuration Support
Diagnostics
Installation and Upgrade Support
Performance Support
Interoperability and Integration Access
Virtualization Support
EDB Knowledge Base Access

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Ultra-Responsive Support

24x7x365 Support by Certified PostgreSQL Experts
Response as Fast as 15 min for Critical Issues
Follow the Sun Support for Sev-1 and Sev-2 Issues

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PostgreSQL Tools and Extension Support

Open Source PostgreSQL Tools
PostGIS Database Extension
Key PostgreSQL Extensions

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Supported by Postgres Experts

Unlike generalists, which aim to offer a wide range of application and infrastructure services, EDB offers deep, responsive, and committed PostgreSQL expertise and support for our customers.