Support

Worldwide Enterprise Support for Postgres

We are committed to delivering high-quality support that you can depend on 24x7. All technical inquiries made by EDB customers are reviewed and investigated directly by expert Postgres support engineers who have, in many cases, already worked on problems just like yours and will provide focused attention until a solution is found.

Our support engineers are backed up by Postgres development leaders. Even companies with competent Postgres personnel take advantage of our support for the speed with which solutions can be found, reducing their organization's exposure to costly downtime or performance issues.

You can rest assured that the knowledge needed to solve your problem is readily available, and that you will receive timely and accurate resolutions to your reported issues.

"The engineer not only solved my problem but gave me
multiple ways that I could do it to help me choose what was right for my environment.”

Shane Yamamoto, NOAA Federal

 

Phone 

  • US 1-800-235-5891
  • US +1 732-331-1320
  • UK +44-2033 7198 20
  • Brazil+55-2129 5813 71
  • India+91-20-32676535

Email 

Access valuable resources 24/7:

  • Knowledge Base
  • Case (Ticket) Creation
  • Case (Ticket) Tracking
  • Technical Webcasts
  • Technical Alerts

Click here to access the Customer Portal

 (for active subscription customers only)

For Customer Portal questions, contact: CustomerCare@enterprisedb.com

 

Free Self-Service Support Resources

Learn More About Support Services

Every subscription customer of EDB Postgres products receives our Technical Alerts about software updates and bug fixes, access to our online Customer Portal and Knowledge Base, and 24x7 support by phone and email.

Download the Data Sheet: 

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