Last Revised: January 1, 2025
Referral Partner Program Guide
Welcome to the Referral Partner Program Guide!
This Referral Partner Program Guide (“Program Guide”) describes the Referral Partner Program (“Program”), its deal registration process (“Deal Registration Process”), its referral fee payment terms (“Payment Terms”), and its other Partner requirements, all as referenced in your Referral Partner Program Agreement (“Agreement”).
Program Description
Under the Program, you may refer new sales opportunities to EnterpriseDB. Opportunities must be for Products and Services being sold to end user customers in your Territory. Referral fees are paid only on deals registered and approved in the Deal
Registration Process and meeting the Payment Terms. Referral fees are not offered on sales to government entities other than as may be approved by exception during the Deal Registration Process.
Deal Registration Process
You may request to register an opportunity by completing the deal registration form at: https://docs.google.com/forms/d/1Q6_gkLNQwbd4Xi1OuXYQVemd_WvAIGxahwA5eXTDoxE/edit. Please ensure you include all the information required by the form. You may e-mail any related inquiries to: contractprocessing@enterprisedb.com. You must indicate if the end user customer is a government entity. EnterpriseDB is not obligated to approve all requests, or to do so within a certain time frame, but shall consider each in good faith. Approvals or denials will be sent to you via e-mail as soon as EDB makes a determination. EnterpriseDB maintains the right to approve only those requests that meet its business needs, and reserves the right to withdraw an approval based on changes to the opportunity, or to its business needs. Only Completed deals for approved registrations will be eligible for referral payment. “Completed” means placement of a purchase order by the approved customer for the approved Products and Services for the approved project or implementation, and acceptance of the purchase order by EnterpriseDB or its authorized reseller, as applicable, in the Territory, within nine (9) months of deal approval. Referral fees shall not be paid on any purchases of Products or Services by the same customer for any other purpose, or any other or subsequent purchases, including, but not limited to expansions or renewals. Pursuant to the Payment Terms, certain Products and Services may be excluded from deal value for calculation of referral fees. Upon Completion of an approved registered transaction, you will be notified and requested to confirm the details of your referral involvement by completing required deal completion form at: https://docs.google.com/forms/d/1D8N9AsDQjh8zz301tJuDnWyt-gvr13pcldvlIY98Xso/edit. Referral fees will only be paid based on your confirmed referral involvement in the deal as determined by EDB. All determinations by EDB are at its sole discretion and are final. Any misrepresentation on a deal registration or completion form will result in automatic rejection of your form and ineligibility for payment.
Payment Terms
Referral fees will be paid to you by the EnterpriseDB entity serving the Territory based on Referral Types (including their associated percentages) for completed approved registered deals for which your referral participation has been confirmed. EDB’s current Referral Types are as set forth below:
Referral Types
| Referral Types | % of deal value paid for first year (based on deal ARR for approved Products and Services)* |
|---|---|
| Arranging an initial meeting with customer | 1% |
| Arranging a meeting with key decision makers at customer relative to a project | 1% |
| Arranging for Products or Services to be included within the scope of a customer project or implementation | 1% |
| Arranging for inclusion of Products and Services in a demo or pilot | 1% |
| Driving closure of a purchase of Products or Services for a project or implementation | 1% |
*The percentages identified above are not cumulative; each must each be earned individually and be confirmed by EDB. With respect to approved Products and Services, only software, support and cloud services subscriptions are included in the deal value for purposes of calculation of referral fees. Referral fees are based on the ARR in the first year only, even if multi-year subscriptions are purchased. Payments are not made for any other or subsequent purchases, including, but not limited to expansions or renewals.
Payments will be made within forty-five (45) days of EDB’s receipt of payment of the first year subscription fees for the relevant Products and Services. Should the Referral Types (or percentages) have changed since your deal approval, referral fees for the deal will be paid based on the Referral Types and percentages in place as of the date of your deal approval. You will be responsible for payment of all taxes due on referral fees paid to you.
Additional Partner Qualifications
To be eligible for and receive referral fees, you must be and remain in good standing under the Agreement throughout the registration, sales and payment process. That means that you must be in full compliance with the Agreement, including this Program Guide. Participation in the Program by EnterpriseDB resellers or distributors is by invitation only and will be permitted only as to purchases where they are not providing Product and Service fulfillment for the transaction.