EDB Sovereign Assurance Program

Expert guidance. Faster value. Built around you.

A dedicated Technical Account Manager, a clear path to production, and a multi-year roadmap—included with your EDB subscription.

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A Postgres® expert who is also an expert in your environment.

Most organizations deploying EDB Postgres AI have the software they need. What they often lack is someone who knows their environment, their roadmap, their constraints, and their team.

Sovereign Assurance closes that gap. It pairs every EDB customer with a named Technical Account Manager: a Postgres expert with more than a decade of enterprise experience, accountable for your outcomes, and present for the life of your subscription. Not a support ticket. Not a rotation. A person.

What Sovereign Assurance delivers

  • Dedicated Technical Account Manager

    Your TAM is a named Postgres expert assigned to your account for the duration of your subscription. They know your architecture, your team, your priorities, and your constraints. They don't learn Postgres on your time.

  • Annual Velocity Services blocks

    Pre-scoped, outcome-defined engagements drawn from EDB's Velocity Services library. Use them to accelerate a new deployment, optimize a critical workload, or build out your AI-ready data infrastructure. Sovereign Assurance works on your schedule, against defined outcomes.

  • Business reviews and health monitoring

    Structured progress reviews that connect platform performance to your business objectives. Proactive monitoring so issues surface before they become incidents.

  • Escalation management

    When something needs to move fast, your TAM opens a direct line to EDB engineering. Equipped with your full architectural context already in hand, EDB is ready to take action quickly.

  • Multi-year roadmap planning

    A services roadmap is built around your environment and your ambitions. As your business priorities evolve, your services roadmap is adjusted to evolve with them.

“

"When a customer engages EDB Sovereign Assurance, they're not getting a consultant who's learning Postgres on the job. They're getting a TAM who has spent more than a decade solving real enterprise challenges with it—and who is personally invested in their success."

— Chad Crook, Chief Customer Officer, EDB

Experience Tiers

Sovereign Assurance is included at every level of EDB subscription. Your tier determines the depth of TAM engagement and the number of Velocity Service blocks available each year.

Tier

Subscription range

TAM hours

Velocity blocks

Best for

Foundation

$75K–$149K

4 hrs/month

2 blocks/year

Teams deploying EDB PG AI a new EDB product or a new use case for the first time

Core

$150K–$249K

8 hrs/month

5 blocks/year

Growing deployments needing structured adoption and advisory support

Essentials

$250K–$499K

16 hrs/month

8 blocks/year

Multi-workload environments with evolving deployment priorities

Professional

$500K–$999K

40 hrs/month

12 blocks/year

Complex environments requiring deep, ongoing expert partnership

Premier

$1M–$4.999M

80 hrs/month

24 blocks/year

Enterprise-scale transformations needing full strategic partnership

TAM hours reflect scheduled engagement time. Velocity Service blocks are pre-scoped engagements from the Velocity Services library; unused blocks do not carry forward.

Velocity Services library

Velocity Service blocks can be applied to any engagement from EDB's library of pre-scoped delivery patterns. Your TAM helps select and scope the right blocks for your environment and your year. Common examples include:

Deployment

High Availability, Distributed High Availability, CloudNativePG™, Hybrid Manager, WarehousePG

Architecture and optimization

Workload tuning, HA validation, migration readiness, performance baselining

AI and advanced capabilities

Agent Factory deployment, vector search architecture, RAG pipeline design

Ready to meet your TAM?

Talk to an EDB expert to understand your Sovereign Assurance tier, review your roadmap, and activate your Velocity Service blocks.

Talk to an expert