All plans are licensed as annual subscriptions.
A La Carte Subscriptions
All a la carte subscriptions are licensed as annual subscriptions.
Technical Support Service Levels
|Enterprise Plan||Standard Plan||Community Plan|
|Initial Response Goal||30 mins||60 mins|
|Severity 1 Error Resolution Goal||24 Hours|
|Severity 2 Error Resolution Goal||48 Hours|
|Severity 3 Error Resolution Goal||5 Business Days|
|Support Hours||24 x 7|
|Support Modes||Phone / Email / Portal|
|Annual Support Incidents||Unlimited|
|Named Contacts||Up to 36 uniCores = 4, 40-100 uniCores = 6, Each additional 20 uniCores = +1|
Learn more about the Product and Business Agreements that are applicable to our plans.