Plans

All plans are licensed as annual subscriptions.

enterprise

Enterprise Plan

edb-epas

EDB Postgres Advanced Server

Enterprise-ready, Oracle-compatible PostgreSQL database

edb-migration-toolkit

Tools

Management, Backup, Failover, and more*

support

Technical Support

24x7 expert technical support

database

Standard Plan

postgresql

PostgreSQL

Open source database supported by EDB

edb-migration-toolkit

Tools

Management, Backup, Failover, and more*

support

Technical Support

24x7 expert technical support

people

Community Plan

postgresql

PostgreSQL

Open source database supported by EDB

support

Technical Support

24x7 expert technical support

* Tools include Postgres Enterprise Manager, Backup and Recovery Tool, Failover Manager, Migration Toolkit, and Replication Server.


A La Carte Subscriptions

All a la carte subscriptions are licensed as annual subscriptions.

remote-dba

Remote DBA Service

Support for PostgreSQL on-premises

Learn more Contact for pricing

cloud-dba

Cloud DBA Service

Support for cloud PostgreSQL

Learn more Contact for pricing

businesswoman

Technical Account Manager

Ongoing guidance for PostgreSQL

Learn more Contact for pricing


Technical Support Service Levels

Enterprise Plan Standard Plan Community Plan
Initial Response Goal 30 mins 60 mins
Severity 1 Error Resolution Goal 24 Hours
Severity 2 Error Resolution Goal 48 Hours
Severity 3 Error Resolution Goal 5 Business Days
Support Hours 24 x 7
Support Modes Phone / Email / Portal
Annual Support Incidents Unlimited
Named Contacts Up to 36 uniCores = 4, 40-100 uniCores = 6, Each additional 20 uniCores = +1

Learn more about the Product and Business Agreements that are applicable to our plans.