Plans
All plans are licensed as annual subscriptions.
Enterprise Plan
Enterprise-ready, Oracle-compatible PostgreSQL database
Management, Backup, Failover, and more*
24x7 expert technical support
Standard Plan
Open source database supported by EDB
Management, Backup, Failover, and more*
24x7 expert technical support
Community Plan
Open source database supported by EDB
24x7 expert technical support
* Tools include Postgres Enterprise Manager, Backup and Recovery Tool, Failover Manager, Migration Portal, Migration Toolkit, and Replication Server.
A La Carte Subscriptions
All a la carte subscriptions are licensed as annual subscriptions.
Technical Support Service Levels
| Enterprise Plan | Standard Plan | Community Plan | |
|---|---|---|---|
| Initial Response Goal | 30 mins | 60 mins | |
| Severity 1 Error Resolution Goal | 24 Hours | ||
| Severity 2 Error Resolution Goal | 48 Hours | ||
| Severity 3 Error Resolution Goal | 5 Business Days | ||
| Support Hours | 24 x 7 | ||
| Support Modes | Phone / Email / Portal | ||
| Annual Support Incidents | Unlimited | ||
| Named Contacts | Up to 36 uniCores = 4, 40-100 uniCores = 6, Each additional 20 uniCores = +1 | ||
Learn more about the Product and Business Agreements that are applicable to our plans.