We are committed to delivering high-quality support that you can depend on 24x7. All technical inquiries made by EDB customers are reviewed and investigated directly by expert Postgres support engineers who have, in many cases, already worked on problems just like yours and will provide focused attention until a solution is found.
Our support engineers are backed up by Postgres development leaders. Even companies with competent Postgres personnel take advantage of our support for the speed with which solutions can be found, reducing their organization's exposure to costly downtime or performance issues.
You can rest assured that the knowledge needed to solve your problem is readily available, and that you will receive timely and accurate resolutions to your reported issues.
"The engineer not only solved my problem but gave me
Shane Yamamoto, NOAA Federal
Access the SUPPORT PORTAL.
Access valuable resources 24/7:
Click here to access the Support Portal
(for active subscription customers only)
For Customer Portal questions, contact: CustomerCare@enterprisedb.com
Free Self-Service Support Resources
Learn More About Support Services
Every subscription customer of EDB Postgres products receives our Technical Alerts about software updates and bug fixes, access to our online Customer Portal and Knowledge Base, and 24x7 support by phone and email.
- Details of our support SLAs by subscription plan
- For evaluations and proof-of-concept projects, we also offer flexible Developer Subscription options for application development assistance
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