Support

Worldwide Enterprise Support for Postgres

EnterpriseDB is committed to delivering high-quality support that you can depend on 24x7.

All technical inquiries made by EDB customers are reviewed and investigated directly by expert Postgres support engineers who have, in many cases, already worked on problems just like yours and will provide focused attention until a solution is found.

Our support engineers are backed up by Postgres development leaders. Even companies with competent Postgres personnel take advantage of our support for the speed with which solutions can be found, reducing their organization's exposure to costly downtime or performance issues.

You can rest assured that the knowledge needed to solve your problem is readily available, and that you will receive timely and accurate resolutions to your reported issues.

 

The engineer not only solved my problem but gave me multiple ways that I could do it to help me choose what was right for my environment.

–Shane Yamamoto, NOAA Federal

Get Help

Phone and Email

US 1-800-235-5891

US +1 732-331-1320

UK +44-2033 7198 20

Brazil +55-2129 5813 71

India +91-20-66449612

support@enterprisedb.com

Customer Portal

Access valuable resources 24/7.

 

Access Support Portal

 

(Active subscription customers only)

For Customer Portal questions, contact: CustomerCare@enterprisedb.com

Free Self-Service Support Resources

About Support Services

Every subscription customer of EDB Postgres products receives our Technical Alerts about software updates and bug fixes, access to our online Customer Portal and Knowledge Base, and 24x7 support by phone and email.

Expert Postgres Guidance

EDB has developed a comprehensive collection of services offerings to help deliver maximum value from EDB Postgres and PostgreSQL.

Develop Postgres Rock Stars

Seasoned Postgres experts deliver top-quality Training and Certification programs by level, role, and format that best support your needs.