PostgreSQL Technical Support

Enterprise-class support for PostgreSQL

Customers using community PostgreSQL or Amazon RDS for PostgreSQL can leverage our experts 24/7/365 to solve their most complex technical problems.

EnterpriseDB is a leading global provider of PostgreSQL with 16 offices worldwide. This means we can offer true, follow-the-sun support at the scale our customers demand. The EnterpriseDB team includes leaders in the PostgreSQL community. We know PostgreSQL inside and out because we have contributed to PostgreSQL every year since the company was founded in 2006 and continue to do so actively today.

EDB Postgres Technical Support is a great fit for customers taking their initial foray into PostgreSQL with a project or two in test or stage and don’t want to invest further without securing enterprise support. It’s also applicable for customers who are perfectly happy with community PostgreSQL and are under corporate mandate or governance requirements to have support for any applications used in production.

 

24/7/365 Support

We're available around the clock

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Phone/Portal/Email

Multiple ways to contact us fast

 

PostgreSQL Experts

We know PostgreSQL inside and out

Support Incident Types

SERVICE LEVEL AGREEMENTS (SLA)
Incident Type EDB PostgreSQL Technical Support
Severity 1 Error Resolution Goal 24 Hours
Severity 2 Error Resolution Goal 48 Hours
Severity 3 Error Resolution Goal 5 Business Days
Feedback and Advice N/A
Initial Response Goal 60 Minutes

Existing Support Customers

Get the help you need.

Phone and Email

US 1-800-235-5891

US +1 732-331-1320

UK +44-2033 7198 20

Brazil +55-2129 5813 71

India +91-20-66449612

support@enterprisedb.com

 

Customer Portal

Access valuable resources 24/7.

 

Access Support Portal

 

(Active subscription customers only)

For Customer Portal questions, contact: CustomerCare@enterprisedb.com