support

Support

World-class support for every EDB product

Customer Support Portal 2.0

EDB's new take on our Support Services experience, now live.

Sign in to Support Portal 2.0

For cases created prior to June 28th, 2021 sign in here.

Anytime, anywhere

All EDB plans include access to our dedicated support team, staffed full-time by PostgreSQL experts with deep and diverse knowledge about PostgreSQL deployments. This includes experience with other proprietary databases, popular open source extensions, and major cloud infrastructure platforms. Over 5,000 companies use EDB software and services, so we’re familiar with any workload or use case at enterprise scale.

Wide range of support options

All EDB plans include multiple technical support options to fit your requirements. Additional support offerings are available to augment your current DBA, ops, and project management teams.

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Technical Support Offerings

24x7 expert technical support for PostgreSQL

remote-dba

Remote DBA Service

Expert help and 24x7 coverage for your on-premises applications

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Cloud DBA Service

DBAs with both cloud and PostgreSQL expertise for 24x7 coverage

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Technical Account Management

Proactive assistance getting the most from EDB products, services, and support