Flexible technical support
options to fit your needs

Different workloads require different levels of support. EDB offers three support tiers to match your deployment’s needs.

For mission-critical workloads with aggressive response and remedy goals

EDB’s standard support plan includes dedicated, global, 24x7 coverage

Affordable option for development and test environments

Why choose EDB for PostgreSQL Technical Support?

Decades of deployment experience and contributions show our
commitment to the success of PostgreSQL and the people who depend on it.

Our team is available 24x7
to resolve urgent issues

Get in touch with us via phone,
email, or support portal

Our support team is one of
the largest in the industry

	Severity Level	Premium Support	Production Support	Basic Support
Initial Response Goal	1	15 mins	30 mins	60 mins
	2	30 mins		2 hours
	3	60 mins		4 hours
	4	1 business day		1 business day
Remedy SLOs	1	4 hours	24 hours	48 hours
	2	8 hours	48 hours	10 business days
	3	10 business days	15 business days	20 business days
	4	30 business days	45 business days	60 business days
Support Hours		24 x 7		10 x 5
Support Modes		Phone / Email / Portal
Annual Support Incidents		Unlimited
Named Contacts		Up to 36 uniCores = 4 40-100 uniCores = 6 Each additional 20 uniCores = +1