postgres-support

PostgreSQL Technical Support

Live support for PostgreSQL

Our 24x7 expert PostgreSQL technical support frees you up to focus on developing new features and shipping code, instead of worrying about downtime.

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Why choose our PostgreSQL Technical support?

Decades of deployment experience and contributions show our commitment to the success of PostgreSQL and the people who depend on it.

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Always on

Our experts are available 24x7 around the clock to help you

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Multiple support channels

Get in touch with us via phone, email, or support portal

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Global PostgreSQL experts

Our support team is one of the largest in the industry

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Responsive SLAs

Guaranteed responses within an hour, typically within minutes

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Best practices

We help you streamline processes and reduce stumbling blocks

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Policy compliance

SLAs that comply with most governance and IT policies

PostgreSQL Technical Support Service Levels

Initial Response Goal 60 minutes
Severity 1 Error Resolution Goal 24 Hours
Severity 2 Error Resolution Goal 48 Hours
Severity 3 Error Resolution Goal 5 Business Days
Support Hours 24 x 7
Support Modes Phone/Email/Portal
Annual Support Incidents Unlimited
Named Contacts Up to 36 uniCores = 4
40-100 uniCores = 6
Each additional 20 uniCores = +1

More Support Options

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Remote DBA Service

Expert help and 24x7 coverage for your on-premises applications without hiring a full-time DBA

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Cloud DBA Service

DBAs with both cloud and PostgreSQL expertise for 24x7 coverage

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Technical Account Management

Proactive assistance getting the most from EDB products and services

Related Services

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Migration Assessment

Plan your migration to PostgreSQL on a path to escape vendor lock-in and cut database costs, all without sacrificing functionality

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PostgreSQL Strategy

Understand how PostgreSQL can help your organization succeed in its goals with a customized business case proposal

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Get Started with PostgreSQL Technical Support

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