PostgreSQL Technical Support
Live support for PostgreSQL
Our 24x7 expert PostgreSQL technical support frees you up to focus on developing new features and shipping code, instead of worrying about downtime.
Why choose our PostgreSQL Technical support?
Decades of deployment experience and contributions show our commitment to the success of PostgreSQL and the people who depend on it.
Always on
Our experts are available 24x7 around the clock to help you
Multiple support channels
Get in touch with us via phone, email, or support portal
Global PostgreSQL experts
Our support team is one of the largest in the industry
Responsive SLAs
Guaranteed responses within an hour, typically within minutes
Best practices
We help you streamline processes and reduce stumbling blocks
Policy compliance
SLAs that comply with most governance and IT policies
PostgreSQL Technical Support Service Levels
Initial Response Goal | 60 minutes |
---|---|
Severity 1 Error Resolution Goal | 24 Hours |
Severity 2 Error Resolution Goal | 48 Hours |
Severity 3 Error Resolution Goal | 5 Business Days |
Support Hours | 24 x 7 |
Support Modes | Phone/Email/Portal |
Annual Support Incidents | Unlimited |
Named Contacts |
Up to 36 uniCores = 4 40-100 uniCores = 6 Each additional 20 uniCores = +1 |
More Support Options
Remote DBA Service →
Expert help and 24x7 coverage for your on-premises applications without hiring a full-time DBA
Cloud DBA Service →
DBAs with both cloud and PostgreSQL expertise for 24x7 coverage
Technical Account Management →
Proactive assistance getting the most from EDB products and services
Related Services
Migration Assessment →
Plan your migration to PostgreSQL on a path to escape vendor lock-in and cut database costs, all without sacrificing functionality
PostgreSQL Strategy →
Understand how PostgreSQL can help your organization succeed in its goals with a customized business case proposal