Support Overview

Support

Our support enables you to get the most out of Postgres

Whether you're just getting started with Postgres or are an experienced user, we have support options to fit your needs. If you’re stuck with any aspect of Postgres — installing, configuring, or troubleshooting — we’re here for you. We lighten your load on routine operations and provide guidance for making plans for future growth. Our deep technical knowledge and expertise help you crack the most complex challenges.

Our experienced support engineers, backed up by some of the world’s leading Postgres contributors, are available 24x7 to resolve technical challenges. Whatever hurdle you’re facing, chances are that we’ve seen it before and tackled it successfully. So challenge us with your most complicated issues — we're available around the clock.

Wide range of support options

Looking for on-demand, as-needed tactical assistance? Or proactive guidance and planning? Or both? We’ve got you covered. Our support spans a wide range of deployment scenarios, both on-premises and in the cloud. We provide database management through Remote DBA and Cloud DBA Services, and also offer proactive technical account management.

 

Existing Customer Support

Already an EDB customer? Access all your support resources here.

Phone and Email

US 1-800-235-5891

US +1 732-331-1320

UK +44-2033 7198 20

Brazil +55-2129 5813 71

India +91-20-66449612

support@enterprisedb.com

 

Customer Portal

Access valuable resources 24x7.

 

Access Support Portal

 

(Active subscription customers only)

For Customer Portal questions, contact: CustomerCare@enterprisedb.com